Shipping Information

Speed of delivery

We send everything by First Class Recorded Delivery. We try to ensure a speedy dispatch for all our items, but as a small company we don’t carry a large amount of stock items and sometimes have our prints printed to order.

We aim to have your product to you within 7-10 working days.

Returns and Refund policy

If, for whatever reason, you are dissatisfied with your product, please return it within 14 days for a refund or replacement. Please contact info@sallydarbyillustration.co.uk for details or visit our Terms and Conditions.

Damages

Please note that our prints are sent in suitable sturdy hard backed envelopes or tubes. They are fragile and a single crease or bend will ruin them, so please take care when handling them, especially on receipt. We cannot accept returns on goods that have been damaged by the customer.

Overseas Shipping

Can I have my print delivered overseas? We don’t usually ship overseas but may be able to meet you request, just contact info@sallydarbyillustration.co.uk for details.

Multiple Orders

Where possible when 2 or more items have been ordered we will dispatch them in the same hard backed envelope or tube. However in some cases, due to the paper used, this may not be possible.